At The Grand Casa, located in Siliguri, West Bengal, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you stay with us or interact with our services.
1. Information We Collect
When you make a booking, stay at our hotel, or interact with us, we may collect the following types of information:
a. Personal Information
Full name
Contact details (email address, phone number, address)
Government-issued ID (e.g., Aadhaar card, passport, driver’s license)
Payment information
Booking preferences (room type, amenities, special requests)
Travel details (check-in/check-out dates, flight info)
b. Automatically Collected Data
IP address
Browser type and device information
Usage data from our website or Wi-Fi network
CCTV footage (for safety and security)
2. How We Use Your Information
We use your information to:
Process and confirm your reservations
Provide personalized customer service
Facilitate payments and billing
Comply with legal and regulatory requirements
Improve our services and ensure guest satisfaction
Send promotional offers and updates (only with your consent)
3. Sharing Your Information
We do not sell your personal information. However, we may share it with:
Trusted third-party service providers (e.g., payment processors, IT support)
Government or law enforcement agencies, when required by law
Affiliated partners for loyalty or booking programs (with your consent)
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes secured servers, encrypted transactions, and restricted access to sensitive data.
5. Your Rights
Depending on your jurisdiction, you may have the right to:
Access the personal data we hold about you
Correct inaccuracies in your data
Request data deletion (subject to legal obligations)
Withdraw consent to marketing communications
You can make these requests by contacting us at the details provided below.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience, analyze traffic, and personalize content. You can manage your cookie preferences through your browser settings.
7. Children’s Privacy
We do not knowingly collect personal information from individuals under the age of 18 without parental consent. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact:
The Grand Casa
500 mtrs ahead of Royal Academy School, Gaurcharan, Matigara, Siliguri, West Bengal 734001
Phone: +91 99333 84488
Email: info@thegrandcasa.in
Website: www.thegrandcasa.in